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Compassion in Healthcare - the missing dimension of healthcare reform
Policy debate paper commissioned by the NHS Confederation that was influential in shaping new government health policy in the UK
Futures-Debate-Compassion.pdf   (Size: 253k)   [Download]

The Power of Apology
Wonderful lecture given by Dr Marie Bismark in the "humanity in Healthcare" lecture series - subsequently published in the NZ Medical Journal
Power_of_apology.pdf   (Size: 90k)   [Download]

The courage to find peace - a mother's story
Mary Ellen Mannix lost her son James, at birth a few years ago. This is her story of her journey to find peace, and to make peace with those responsible for the loss of James.
PeaceinHealthcareMEM.pdf   (Size: 77k)   [Download]

Doctors: Arrogant or is there more to it?
Marsha Snyder, an American psychiatrist who also works with her medical peers to reconnect with their passion for caring for patients give us some insight into this topic.
Docs_Arrogant_or_.pdf   (Size: 63k)   [Download]

The spirituality of imperfection
The lead-up to a liver transplant can be both a profoundly scary and sacred time as a person comes to terms with their own mortality and the possibility of a second (or third) chance at life. In her article "The Spirituality of Imperfection" (Australian Journal of Pastoral Care and Health Vol 1, No 2 June 2008) Mary Tehan talks about her privileged encounter with Fred and his family at the Liver Transplant Unit (LTU) during her chaplaincy internship. She relays Fred's life journey, explo
The_Spirituality_of_Imperfection_by_Mary_Tehan_June_2008.pdf   (Size: 94k)   [Download]

Re-humanising the role and interaction of caregivers
Keynote address by Robin Youngson at the Dignity for the Frail Old international conference in Bergen, Norway, September 2010
Bergen_Youngson_draft_1.doc   (Size: 254k)   [Download]

Humanity and compassion in medical practice
Keynote address at the 12th International Holistic Health Conference
AIMA_Aug2006_Youngson_full_paper_final_-_amended_7JUn06.doc   (Size: 85k)   [Download]

Patient-centred health reform through clinical leadership
The key change is placing the patient at the centre of health reforms.
Patient-centred_Health_Reform__R._Youngson.doc   (Size: 62k)   [Download]

Formal submission on patients' Code of Rights - to add the right to be treated with compassion
This is the formal submission to the new Zealand Health and Disability Commission by the Centre for Compassion in Healthcare on amending the Code of Rights to add "The right to be treated with compassion"
HDC_revision_of_code_Submission_26Feb09.pdf   (Size: 84k)   [Download]

Patient safety 502: a new master's degree
Kerry O'Connell is a Construction Executive from Colorado who survived a major surgical error and subsequent surgical site infection in 2005. After lobbying for passage of Colorado Bill HB 1045 he became the Consumer Representative and Chairman of Colorado�s Infection Reporting Committee. Kerry speaks regularly to groups on Infection Control, Restoring Empathy to Medicine, and applying Construction Safety Techniques to Healthcare.
Patient_Safety_502_by_Kerry_O_Connell_2008.pdf   (Size: 62k)   [Download]

Compassion Conversation 1
What's in a word?
1_Whats_in_a_word.doc   (Size: 23k)   [Download]

Compassion Conversation 2
Wheels of mercy
2_Wheels_of_mercy.doc   (Size: 46k)   [Download]

Compassion Conversation 3
No time to care?
3_No_time_to_care.doc   (Size: 30k)   [Download]

Compassion Conversation 4
Bootcamp
4_Bootcamp.doc   (Size: 25k)   [Download]

Compassion Conversation 5
Career crossroads
5_Career_crossroads.doc   (Size: 23k)   [Download]

Compassion Conversation 6
Bless this house
6_Bless_this_house.doc   (Size: 25k)   [Download]

Compassion Conversation 7
Put away the tissues
7_Put_away_the_tissues.doc   (Size: 24k)   [Download]

Compassion Conversation 8
Here's my number
8_Here_s_my_number.doc   (Size: 25k)   [Download]

Compassion Conversation 9
Winning the war
9_Winning_the_war.doc   (Size: 23k)   [Download]

Compassion Conversation 10
Managing to care
10_Managing_to_care.doc   (Size: 23k)   [Download]

Compassion Conversation 11
Non-anxious presence
11_Non-anxious_presence.doc   (Size: 24k)   [Download]

Compassion Conversation 12
Practising compassion
12_Practising_compassion.doc   (Size: 25k)   [Download]

Compassion Conversation 13
Choosing an attitude
13_Choosing_an_attitude.doc   (Size: 25k)   [Download]

Compassion Conversation 14
Meaning well
14_Meaning_well.doc   (Size: 25k)   [Download]

Compassion Conversation 15
Naming rights
15_Naming_rights.doc   (Size: 26k)   [Download]

Compassion Conversation 16
Family or foe
16_Family_or_foe.doc   (Size: 25k)   [Download]

Compassion Conversation 17
No-shiver zone
17_No_Shiver_Zone.doc   (Size: 25k)   [Download]

Compassion Conversation 18
Duty of caring?
18_Duty_of_caring.doc   (Size: 25k)   [Download]

Compassion Conversation 19
Detachment or non-attachment?
19_Detachment_or_non-attachment.doc   (Size: 25k)   [Download]

Compassion Conversation 20
The patient and gentle invitation
20_Patient_and_gentle_invitation.doc   (Size: 25k)   [Download]

Compassion Conversation 21
Power distance
21_Power_distance.doc   (Size: 26k)   [Download]

Compassion Conversation 22
Word-power
22_Word-power.doc   (Size: 24k)   [Download]

Compassion Conversation 23
Giving hope
23_Giving_hope.doc   (Size: 25k)   [Download]

Compassion Conversation 24
Touching me, touching you
24_touching_me_touching_you.doc   (Size: 25k)   [Download]

Compassion Conversation 25
Heart and soul
25_heart_and_soul.doc   (Size: 25k)   [Download]

Compassion Conversation 26
No more difficult patients
26_No_more_difficult_patients.doc   (Size: 25k)   [Download]

Compassion Conversation 27
More thoughts on fixing, helping and serving
27_More_on_fixing_helping_and_serving.doc   (Size: 25k)   [Download]

Compassion Conversation 28
Ten simple rules
28_Ten_simple_rules.doc   (Size: 29k)   [Download]

Compassion Conversation 29
Ring of confidence
29_ring_of_confidence.doc   (Size: 27k)   [Download]

Compassion Conversation 30
Moments
30_Moments.doc   (Size: 28k)   [Download]

Compassion Conversation 31
Alone in my shame
31_Alone_in_my_shame.doc   (Size: 28k)   [Download]

Compassion Conversation 32
Why not "patient-centred" care?
32_why_not_patient-centred_care.doc   (Size: 28k)   [Download]

Compassion Conversation 33
Hospitality
33_Hospitality.doc   (Size: 24k)   [Download]

Compassion Conversation 34
Little things count
34_Little_things_count.doc   (Size: 23k)   [Download]

Compassion Conversation 35
Holding on
35_Holding_on.doc   (Size: 25k)   [Download]

Compassion Conversation 36
Looking back, looking forward
36_Looking_back__looking_forward.doc   (Size: 25k)   [Download]

Compassion Conversation 37
Is compassion conversation taught?
37_Is_compassion_conversation_taught.doc   (Size: 24k)   [Download]

Compassion Conversation 38
My purpose
38_My_purpose.doc   (Size: 25k)   [Download]

Compassion Conversation 39
Five maxims
39_Five_Maxims.doc   (Size: 25k)   [Download]

Compassion Conversation 40
The human face
40_The_human_Face.doc   (Size: 25k)   [Download]